This policy explains how Cynder collects, uses, stores and discloses personal information, and how you can access, correct or complain about our handling of it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Cynder is an Australian Campfire.ai implementation and support partner serving finance teams in Australia and New Zealand. You can reach us at connect@cynder.com.au or +61 409 908 571.
We collect only what we need to respond to you and provide our services:
We do not collect sensitive information as defined in the Privacy Act, and we do not ask for payment card details through this website.
We collect personal information directly from you when you complete a form, subscribe to updates, or contact us by email or phone. We also collect technical data automatically through cookies and analytics tools when you browse the site.
You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.
This site uses Google Analytics 4 and Google Tag Manager to understand aggregate visitor behaviour. These tools set cookies that collect usage data. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google's browser add-on. Blocking cookies may affect how parts of the site function.
We do not sell personal information. We disclose it only to service providers who help us operate this website and our business, and only as needed for them to do so. These currently include our website platform and hosting provider, our content delivery and security provider, and our analytics provider. We may also disclose information where required by law.
Some of our service providers store or process data outside Australia, including in the United States. By submitting information through this website you consent to that disclosure. We take reasonable steps to ensure these providers handle personal information consistently with the Australian Privacy Principles.
Personal information is held on secure, access-controlled systems operated by our service providers. This site is served over HTTPS. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure, and we retain it only as long as needed for the purposes described above or as required by law.
You may request access to the personal information we hold about you, and ask us to correct anything inaccurate or out of date. Email connect@cynder.com.au and we will respond within a reasonable period. We will let you know if we cannot give access and explain why.
If you believe we have mishandled your personal information, email connect@cynder.com.au with the details and we will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
We may update this policy from time to time. The current version is always available at this page, and the date at the top shows when it last changed.
Email connect@cynder.com.au or call +61 409 908 571.