Campfire monitors invoice ageing in real time and starts collections workflows as soon as payments pass defined overdue thresholds. Invoices move through structured escalation stages, from initial reminders to formal notices, with each step triggering the right communications and internal alerts. Collections teams receive prioritised worklists that include full invoice history, past interactions, and any payment commitments. This ensures every follow-up is based on accurate context and handled efficiently. By automating when and how collections begin, teams can respond faster and keep overdue accounts under control.
Campfire allows teams to define when invoices shift into active collections based on factors such as days overdue, invoice value, customer risk, or payment behaviour. Each stage in the workflow can trigger emails, SMS messages, or internal tasks, with timing controls to manage the pace of follow-up. Different escalation paths can run at the same time for different customer groups, so higher-value accounts receive closer attention while standard accounts follow consistent processes. This structure helps maintain a professional approach to collections while improving follow-up coverage.
Campfire gives collections managers a complete view of overdue accounts, including real-time status updates, ageing breakdowns, and expected recovery timelines. Every interaction, payment promise, and dispute is recorded against the invoice, building a detailed history for each account. This helps teams make better decisions about future credit and collections actions. Performance metrics such as recovery rates, collector output, and average days to collect are tracked in one place. With this level of visibility, teams can refine their approach and improve overall cash flow outcomes.
Why Campfire Stands Out
