When customers raise queries or contest invoices, Campfire captures every dispute with structured data including dispute reason, amount in question, supporting documentation, and assigned owner. Configurable dispute categories such as pricing errors, delivery issues, quality concerns, and billing discrepancies help teams analyse patterns and address root causes systematically.
Campfire routes each dispute through configurable resolution workflows with defined stages, SLA timers, and automatic escalation rules. When disputes remain unresolved past their target dates, the system escalates to designated managers with full context. Teams can log resolution actions, attach credit notes or adjustments, and close disputes with documented outcomes that link directly back to the original invoice.
Comprehensive dispute dashboards show the total value of disputed invoices, average resolution times, dispute rates by customer or product, and the financial impact of write-offs and credit notes. These insights help finance leaders identify problematic accounts, improve billing accuracy, and quantify the revenue impact of unresolved disputes on cash flow and working capital.
Why Campfire Stands Out
